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Frequently Asked Questions

General Back to top

  • Who need AthTek NetWalk?

    Modern corporations need AthTek NetWalk, because it can greatly enhance the network security. Network administrators need AthTek NetWalk, because it can help them a lot in network monitoring and packet sniffing. Small business owners need AthTek NetWalk, because it can generate a rich traffic statistics report for their online business.
  • What does AthTek NetWalk can do?

    AthTek NetWalk concentrates on enterprise network management. It enables the enterprise owner or the network administrator to monitor traffic throughout the network, and gives a graphical real-time collection of data which the network adapter is accessing, including all the different websites/host address, ports, trends, etc. AthTek NetWalk is expert in packet sniffing. It integrates Wireshark and WinPcap, and has achieved better performance in packet sniffing and network analysis. AthTek NetWalk supports almost all protocols, including those unnamed ones. It also perfectly support IPv6, which only a few network monitoring tools can deal with.
  • Do I have to pay extra to remove any limitations of NetWalk?

    Absolutely not. Unlike other pacjet sniffers, we do not have any limitation in the free trial version and your registered version. You are free to try the full functions in AthTek NetWalk for 20 days.
  • Are future updates free?

    Yes. Once you have purchased a lifetime license of AthTek NetWalk, you would be able to upgrade it to the latest version at any time you wish. We would never charge any extra fee for the future updates. That is what a lifetime license really means.
  • What are the system requirements?

    AthTek NetWalk is compatible with Windows 2003/2008/XP/Vista/Win7 both 32bit and 64bit systems. You muast have a router or a network adapter on your network. AthTek NetWalk needs to connect to the network device for network monitoring or packet sniffing.
  • Have you compared AthTek NetWalk with other packet sniffers?

    Yes. We learnt from the top network monitoring tools and achieved better performance in enterprise network monitoring and packet sniffing. You can try and compare AthTek NetWalk with other packet sniffers yourself for a direct corroboration. Below is the compare results of processing large packet files we have done on September 6, 2011 with AthTek NetWalk v2.1.26:


    AthTek NetWalk



    WildPackets OmniPeek





    Pro 4.7





    65.6 MB

    < 1s






    126 MB

    < 1s






    247 MB







    501 MB


    Out of Memory





    1003 MB


    Out of Memory




    Out of memory

    2.14 GB


    Out of Memory

    Out of memory



    Out of memory



    From $11,000

    Open source





    CPU: Core2 Duo 2.2GHz, Memory: 2G, Windows XP sp3

  • Can I use/translate AthTek NetWalk in another language?

    Yes, we have included several language packs in AthTek NetWalk, including English, German, Chinese. We are planning to include more languages into NetWalk. If you have the translating experience on software or IT documents, please do not be hesitated to contact us, and a considerable coupon will be sent to you for thanks to your contribution.
  • How many users can AthTek NetWalk support per license?

    Only one user can use AthTek NetWalk to manage unlimited clients on the same network adapter per license. If you have multiple network adapters in your company, you need to get equal licenses to the network adapters. Each license can only be authorized to one computer unless a permission of us.

Sales Back to top

  • Is the purchase price a one-time fee or annual?

    The purchase of AthTek NetWalk is one-time fees and the license is valid for lifetime. We do not charge any annual fee even we release new versions and include new functions in it.
  • How soon will I receive my license information after purchasing?

    You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders.
  • Is my billing information kept private when I purchase?

    Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Avangate's secure payment gateway.
  • How to get a discount for AthTek NetWalk?

    We provide several ways to let you enjoy the full version of AthTek NetWalk with discounts:
    * Keep a permanent link on the home page of your site to us, you will win 20% discount;
    * Post a complete software review on your software blog, you will win 30% discount;
    * Make comments to AthTek NetWalk on top 5 software download websites, you will win 20% discount;
    * Help us translate AthTek NetWalk and its description to other language, you will win 50% discount.

    The above discount methods can be added up to a completely free license of AthTek NetWalk. Just let us know what you have done and we will generate a coupon code according to your contributions.
  • Can I purchase AthTek NetWalk via my Paypal account?

    Yes! You can purchase AthTek NetWalk directly via Avangate's gateway with your Paypal account. Or you can transfer equal money to our Paypal account: and leave your purchase info along with the payment. Your license key will be sent to you as soon as possible once we have received your payment.
  • What is your refund policy?

    Besides the 20-day free trial which is identical to the full version, we also provide refunds in 30 days since you placed the order. This means that you have as more as 50 days to consider whether to keep your lifetime authorization.
  • I want to purchase more than five licenses. Is there a discount?

    Yes. We offer substantial discounts for purchases that include more than five licenses. Please contact us and let us know how many licenses you need.
  • Can I get a custom quote on bulk license purchasing?

    Yes, we can provide substantial discounts for multiple license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a department or an organization. We will respond promptly with a price quote. Educational institutions and commonweal organizations could get considerable discount from us.

Support Back to top

  • Do I get support with my purchase?

    We provide complimentary support with our contact form. AthTek team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.
  • What type of issues does support cover?

    AthTek support team will assist with initial Software installation, general questions related to the network management and technical errors encountered during the normal use of AthTek NetWalk. We cannot assist with issues of other packet sniffers.
  • How long do I get support after purchase?

    You can enjoy the lifetime free online support service since you placed the order.
  • How long does it take to get a response from support?

    Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.
  • Need I purchase extended support?

    Nope. Once purchase, lifetime free support.
  • Do you offer an installation of upgrades?

    We do offer an upgrade installation service. You can bookmark our website to get the latest release infomation up to date.
  • Do you offer phone support?

    Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

Licensing Back to top

  • Is the license a one-time purchase or an annual agreement?

    The purchase of AthTek NetWalk is one-time fees and the license is valid for lifetime. We do not charge any annual fee even we release new versions and include new functions in it. If you need an annual license, please let us know.
  • How many licenses do I need?

    Each license is valid for a single public installation of the software, regardless of same network. If you want to install AthTek NetWalk on multiple computers, you must purchase equal licenses.
  • Do I need more than one license if i'm installing AthTek NetWalk on several computer of the same network?

    Yes, every installation of AthTek NetWalk requires a license. However, an authorized version is absolutely enough for a same network use. If you are in need for a second installation on the same network, please request a permission from us.
  • Do you offer an unlimited license?

    We do not currently offer a license which entitles you to use AthTek NetWalk on an unlimited number of computers. Each installation requires its own license.
  • I found a third party selling AthTek NetWalk licenses. Is that legal?

    Only our registered resellers and affiliates are allowed to sell AthTek NetWalk on their websites and offline chanels. AthTek NetWalk licenses are non-transferable. By purchasing from third parties, you also risk missing out on the great support and software updates from the our team. If in doubt, please don't hesitate to contact us regarding the legitimacy of a license or to report a reseller.
  • Can I sell my license in the future?

    Nope. AthTek NetWalk license is authorized to a company or a specified person. Only when the company has been reselled to another, the authorization be transfered to the new owner. Otherwise, the AthTek NetWalk license can ONLY be used by the purchaser, the company or the person.

Free Trial Back to top

  • How do I upgrade from the trial? Will I need to re-install?

    If you're still running the trial version and want to upgrade to the full version, you need to purchase a license key from us. Then you would be able to download and register the latest version of AthTek NetWalk for lifetime use. You don't need to reinstall it, just install the latest version to the current installation path then it will upgrade automatically.
  • How long does the trial last? What happens at the end of the trial?

    The trial is set to work for 20 days from the time you first run. After 20 days a register remind message will pop up on your screenindicating that the license has expired, and you cannot run the free trial version unless you reactivate it with a license key.
  • Will I lose all my authorization if I upgrade?

    Nope! When you purchase the full version, all your authorization info and settings will be written to Windows registry. You can download the latest free trial version and install it over your current version. Then the latest version will be authorized automatically.
  • I'm getting an error when installing. What can I do?

    You may completely uninstall AthTek NetWalk from your computer, then use a registry cleaner to clean Windows registry. After that, you can reinstall AthTek NetWalk and the error will disappear from your desktop.
  • Can I ignore WinPcap installation when trying to install the trial?

    Only when you have alreay installed the latest version of WinPcap, you can ignore the step of WinPcap installation. Otherwise, you will see the "No Data" warning when you start AthTek NetWalk.
  • Does the free trial contain Virus/Spyware/AD plugin?

    Absolutely not! AthTek NetWalk has been tested by many anti-virus engines such as Nod32, Avira, McAfee, Avast, and it never contain any virus, spyware, AD plugin or anything might misdirect our users!

Installation Back to top

  • How do I install AthTek NetWalk?

    Double click on the setup file. Follow the instructions to install AthTek NetWalk to your computer. Note: You will be asked to install WinPcap in the installation processing, please install it for the full function of AthTek NetWalk.
  • If I upgrade to a new version, will I lose my authorization or settings?

    Nope. Your authorization and settings have been written into Windows registry. Nothing will change after you upgrade your NetWalk to the latest version.
  • How to configure NetWalk when I finish the installation?

    You can configure AthTek NetWalk according to your network type as follow:

    Using Hubs - The best choice to gain visibility on a switched network is to insert a hub to all the connections. AthTek NetWalk will monitor the traffic through the public port on hub, so that all the communications throughout the network is available and visible in AthTek NetWalk.
    Network Hub
    Using a Tap - If you are using Tap on your network, AthTek can easily help you monitor your network. As you already know, Tap is something like Phone Tap. Normally it has three ports on it. Usually the port-1 will be attached to Protected Switch; the port-2 will be attached to Firewall. AthTek NetWalk will attach to the port-3 to monitor all the traffic data throughout your network, so you can know everything about the Tap network.
    Network Tap
    Using Mirror Port - Most switches support mirror port, AthTek NetWalk can help with your network monitoring too by using the mirror port. First you need to configure the mirror port on the switch, and then connect AthTek NetWalk to this mirror port. This kind of mirror network monitoring works like the Tap network, but it will not break the full duplex nature.
    Network Switch
  • What will happen if I ignore the WinPcap installation step?

    Only when you have alreay installed the latest version of WinPcap, you can ignore the step of WinPcap installation. Otherwise, you will see "No Data" listing on the dash board of AthTek NetWalk.
  • Why my NetWalk shows "No Data" on its dash board?

    That was because you haven't set the adapter and the monitoring mode correctly in AthTek NetWalk. If you are not sure of the type of your network structure, please keep the "Promiscuous Mode" selected. Please press "monitor" in top bar, then press "Swich Adapter..." in the drop-down menu. You will be asked to continue or not, click "Yes" if you are sure for this. Then select the adapter you are currently using, and make sure you have selected the "Promiscuous Mode" on the bottom. Click "OK" to finish your setting and you will be able to capture packets on your network.
    NetWalk Adapter

Customization Back to top

  • Can you offer me customized version of AthTek NetWalk?

    Yes, we can. Please send your detailed customization demand to us and we will try our best to prepare your customized version. An imprest is needed according to your customization demand details.
  • How long will I receive my customized version?

    It depends. Usually changing the brand and descriptions will take only a few days, and adding or removing functions will take a bit longer.
  • Can you change your brand info to mine in my customized version?

    Yes, we can change our brand info if you are a reseller of us. View how to become a reseller.

Miscellaneous Back to top

  • I love AthTek NetWalk! Where can I write a testimonial?

    We are thrilled that you're enjoying AthTek NetWalk! If you would like to write a testimonial about how you've utilized AthTek NetWalk on your network, please feel free to send it through our contact form. With your permission, we will publish your name, website URL, and testimonial on our website - unless you would prefer to keep any of these items private. Also you can post your reviews on your blog or any software download website.
  • Can I resell your software in my country?

    We do offer a Reseller Program that allows certain types of companies to resell AthTek NetWalk to their clients. If you qualify, you will receive at least 20% off each purchase you make on behalf of your clients. We also run affiliate program on ClickBank. Anyone interested in please follow the instruction to Become our Affiliate.
  • Can I translate NetWalk into my native language for a free license?

    We will consider your offer. If you can help us translate AthTek NetWalk to the several main languages in the world, we would provide a free license to you. Otherwise we can also provide a 50% discount to you.
  • What is the release date of the next version of (Insert package here)?

    If there is an official release date, you can find it on our free download page or our newsletter. If there is no announcement in one or both of these places, a release date has not been set. Also you can contact us to subscribe our newsletter. Once there is a new version, we will get you informed as soon as possible.

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